Watermark University at The Watermark at East Village Place
 

selecting an agency

Asking people into your home to provide services can be a weighty undertaking. You want to find the right team, who will meet your needs and respect your privacy. Here are some basic things your agency should provide.

  • An established track record in your community and accreditation by an independent accrediting organization
  • A policy of completing thorough background checks of all its employees
  • Comprehensive written policies and procedure manuals for training and managing its employees
  • A comprehensive packet of educational materials covering types of service provided, billing procedures, patient rights and responsibilities, and a clear process for you to get questions answered and issues resolved
  • An agency that is responsive to your needs 24 hours a day, 7 days a week
  • An initial patient evaluation to set up a plan of care that is agreed upon by you and your physician(s)