Enhancing the Move-In Experience for Future Residents

At Watermark, we believe the journey to a new home begins well before the first day of move-in. We take pride in our sales methodologies and after a decision to move has been made, the move-in paperwork process begins. This often-overlooked phase can be one of the most daunting parts of the transition, not only for future residents but also for their families. Our commitment to creating an extraordinary move is rooted in the belief that every part of the process should be as smooth, efficient, and stress-free as possible. That’s why we’ve worked tirelessly to reimagine how we handle the move-in experience.

This new initiative began with collaboration across multiple departments — Sales, Health Services, Business Office, and Legal — all working in unison with a shared goal: to create a seamless, streamlined, and supportive experience for our new residents and their loved ones. After assessing the challenges of paper-based systems, we knew there had to be a better way and decided to move the entire move-in paperwork process to a digital format.

We’re proud to introduce Senior Sign, an innovative move-in management platform that is transforming how we handle the move-in experience. Specifically designed for senior living communities, Senior Sign allows us to bring all of our paperwork online, eliminating the need for paper forms and manual tracking.

Why does this matter?

1. Efficiency and Convenience: With Senior Sign, all move-in paperwork can be completed and signed electronically. This means less time spent on administrative tasks and more time focused on what truly matters — helping our future residents feel at home and supported. Forms can be completed at the resident's convenience, reducing the stress of traditional in-person paperwork.
2. Clear Communication: Improved communication throughout the entire move-in process. Families and residents are automatically notified of any pending tasks, so no form or signature is overlooked. Our team can track the status of paperwork in real time. Additionally, Senior Sign seamlessly connects with our existing system, PCC (Point Click Care) providing a unified platform for managing resident information. This integration ensures that all relevant data is easily accessible to our teams.
3. Accuracy and Security: Digital paperwork reduces the chances of errors that can arise from manual data entry. With HIPAA compliant storage and version control, Senior Sign guarantees the paperwork is always complete and up to date and helps indemnify us.
4. Environmentally Friendly: Moving to a digital format is a small step in our larger commitment to sustainability. By reducing paper usage, we’re not only making the process more efficient but also contributing to a greener future.

At Watermark, our commitment to creating extraordinary and innovative communities where people thrive means that we’re always looking for new ways to enhance the experience for our residents and their loved ones. Senior Sign is just one example of how we’re continuously improving the services and support we provide. This digital solution is just the beginning, and we’re excited to see how it will make the journey for future residents even more extraordinary.